The nature of effective quality management involves identifying root causes of problems and taking proactive steps to prevent quality problems before they occur. At Cushman & Wakefield, we believe the critical ingredients of quality management include a strong corrective action and preventative action process, consistency and an attitude of caring. To ensure that our tenants receive fast and efficient service, service requests can be placed online through our work order program, Building Engines, or by telephone at 202-393-6712. You may also send requests via electronic e-mail to the Lobby Desk, at lobbydesk@newjerseyave.com.

After-hours service requests (after 3:00 pm) can be submitted in person at the lobby desk or by calling 202-393-6712.  Routine service requests are handled during the business day and a member of 500 New Jersey Avenue Management and Engineering team is on-call 24-hours per day to handle emergency situations.